By using our website, you agree to comply with and be bound by the following terms and conditions of use. Please read these carefully before booking any travel services through our site. If you do not agree with any part of this disclaimer, you should not use this website or our services.
1. General Information
Skybound Holidays provides travel information, packages, and related services to assist users in booking vacations and travel arrangements. While we strive to ensure that all information on our website is accurate and up-to-date, we do not guarantee the completeness, accuracy, or reliability of the information, products, services, or related graphics on the site. Any reliance you place on such information is strictly at your own risk.
2. Travel Arrangements
Skybound Holidays acts as a travel agency and intermediary between clients and various service providers (airlines, hotels, car rentals, tour operators, etc.). We do not own, operate, or control these service providers, and as such, we are not liable for any acts, omissions, negligence, or failures of these third parties, including but not limited to missed flights, overbooked hotels, or changes in itinerary.
3. Booking and Payments
All bookings made through Skybound Holidays are subject to the terms and conditions of the specific service provider, including but not limited to airlines, hotels, and tour operators. It is the responsibility of the traveller to review and understand these terms before confirming any bookings. Payments made to Skybound Holidays for travel packages or services are final and subject to cancellation policies as outlined during the booking process.
4. Travel Documents and Requirements
It is the traveller's responsibility to ensure they have all the necessary travel documents, including passports, visas, and vaccinations, as required by the destination country. Skybound Holidays does not accept responsibility for any issues that arise due to incomplete or invalid travel documents.
5. Health, Safety, and Travel Risks
Travelling to certain destinations may involve risks to health and safety. Skybound Holidays advises all travellers to review the travel advisories issued by their home country’s government and to take appropriate precautions. We are not liable for any illness, injury, or loss that may occur during travel, and we recommend obtaining appropriate travel insurance to cover such risks.
6. Changes in Travel Plans
Skybound Holidays is not responsible for any changes or disruptions to travel plans caused by factors beyond our control, including but not limited to:
- Weather conditions
- Natural disasters
- Government actions or strikes
- Health epidemics or pandemics
- Airline or transport delays
Any changes in itinerary or cancellations caused by such events may be subject to additional fees or charges, in accordance with the policies of the service providers.
7. No Warranties
Skybound Holidays makes no warranties, express or implied, regarding the services offered on this website. We disclaim any warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. All services and products are provided "as is" without warranty of any kind.
8. Limitation of Liability
In no event shall Skybound Holidays or its employees, affiliates, or service providers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or the services provided, whether based on contract, tort, strict liability, or otherwise.
9. External Links
Our website may contain links to other websites or resources provided by third parties. These links are provided for your convenience and information only. Skybound Holidays has no control over the content or availability of those sites and is not responsible for any loss or damage that may arise from your use of them.
10. Changes to this Disclaimer
Skybound Holidays reserves the right to modify or update this disclaimer at any time without prior notice. Your continued use of the website after such changes are posted constitutes your acceptance of the revised terms.
Privacy Policy
At Skybound Holidays, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, book travel services with us, or interact with our customer service team. By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of personal information to provide you with the best possible service:
a) Personal Information
When you book travel services or inquire about our packages, we may collect personal details such as:
- Name
- Contact information (email address, phone number, mailing address)
- Payment details (credit/debit card information)
- Passport details, if required for international travel
- Travel preferences (seating preferences, special requests, etc.)
b) Non-Personal Information
We may also collect non-personal data automatically when you visit our website, such as:
- IP address
- Browser type and version
- Pages visited on our site
- Referring website or search engine
- Time spent on the website
2. How We Use Your Information
The information we collect is used for the following purposes:
a) Processing Bookings and Payments
We use your personal information to confirm and process your bookings, issue tickets, and manage payments for travel-related services.
b) Personalising Your Experience
Your preferences help us tailor travel packages and itineraries that meet your interests. We also use your information to send personalised communications and offers.
c) Customer Support
Your contact details allow us to respond to inquiries, provide support, and assist with any issues you may encounter before, during, or after your trip.
d) Marketing Communications
With your consent, we may use your information to send promotional materials, newsletters, and special offers related to our travel packages. You can opt-out of these communications at any time.
e) Improving Our Services
Non-personal data collected from website visitors helps us analyse trends and user behaviour to improve our website, products, and customer experience.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners to ensure the smooth processing of your travel plans. These partners include:
- Travel service providers (airlines, hotels, car rental companies, tour operators)
- Payment processing providers for managing credit/debit card transactions
- Third-party vendors for services such as marketing, customer support, and data analytics
We only share the necessary information required for these services, and all third-party partners are obligated to protect your data and use it solely for the purposes of providing the contracted services.
4. Data Security
We take the security of your personal information seriously. We use a variety of technical and organisational measures to protect your data from unauthorised access, misuse, or disclosure. These include:
- Encryption of sensitive information (such as payment details) during transmission
- Secure servers to store personal data
- Restricted access to personal data, limited to authorised employees and partners
While we strive to protect your data, no system is completely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Your Rights
You have the following rights regarding your personal information:
a) Access: You have the right to request a copy of the personal information we hold about you.
b) Correction: You may request to correct or update any inaccuracies in your personal information.
c) Deletion: You can request the deletion of your personal information, subject to certain legal or contractual obligations.
d) Opt-Out: You may opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us at: sales@skyboundholidays.com.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small files stored on your device that help us remember your preferences and optimise site functionality. The types of cookies we use include:
- Essential cookies for basic website functions
- Performance cookies to analyse how users interact with our website
- Marketing cookies to deliver relevant advertisements
You can control cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by Skybound Holidays. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Skybound Holidays does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently gathered such data, we will take steps to delete it as soon as possible. If you believe we may have collected information from a child, please contact us immediately.
9. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy regularly to stay informed of how we are protecting your data.
